Why haven’t I Received My Passport Photos?

We dispatch orders within 24 hours. If not received in a week, we'll send replacements.

Shipping Delays, Order Processing, and Photo Resend Request

Although we make every effort to ensure the smooth processing of your order, occasional errors may occur.

Normally, we dispatch the photos within a few hours (but always within 24 hours), from our offices in the Netherlands. For instance, if you place an order at 10:00 am, the photos will be dispatched by 10:00 am the following day.

If the photos have not arrived after one week, it may indicate a potential issue with the postal services. Kindly inform us below, and we will send you new photos without delay.

FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

Old, analogue passport photos can't be used due to cropping and quality needs. Use a recent, digital photo to meet resolution and official standards.
Choose a bright spot, use a clean lens, steady the iPhone, take multiple shots, and avoid edits. Check and print the best photo.
Rostrio, founded by Gijs Heerkens, offers global online passport photo services, including software, compliance, and business solutions.

Still Have Questions?

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