Why Haven't I Received a Confirmation Email?

Check spam for confirmation email. Request new one with digital passport photos if needed.

Confirmation Email Issues, Spam Folder Check, and Email Resend Request

It is possible that the confirmation email has been filtered to your spam or junk folder. We recommend checking those folders to see if the email is there.

If you still cannot locate the confirmation email, you can request a new one below. The new email will also include your digital passport photos if you have ordered them.

FAQ

Frequently Asked Questions

Everything you need to know about Rostrio

Custom-made orders can't be canceled. Address changes allowed before shipping. Orders dispatched in 24 hours.
The site checks if photos meet the standards and provides feedback. Follow instructions, use daylight, face forward, and ensure clear visibility for success.
Official u.S. passport photos are printed in |height| x |width| inches, meeting size and head requirements for official use.

Still Have Questions?

Our support team is here to help you.

Visit Support