What If My Passport Photo is Not Accepted?

If your passport photo photo isn't accepted, we've got you covered! Learn how to request a free redo or get a refund with our 100% guarantee.

Rejected Passport Photo, Warranty Options, and Refund Process

Sorry to hear that the photo was not accepted. But don't worry, we offer a 100% guarantee.

You can request your guarantee on this page. This means you have two options:

Make a New Photo, Free of Charge
Get a Refund

My Passport Photos Were Delivered Damaged, What Can I Do?

For damaged photos, provide order details, and we'll promptly arrange a replacement. We apologize for any inconvenience.

Have My Passport Photos Been Sent Yet?

Our online service dispatches passport photos within 24 hours, often sooner, with email confirmations and various shipping options, including express.

Can I Use My Iphone to Take a Passport Photo?

Use your smartphone (e.G., iPhone, Samsung) for passport photo. Good lighting and neutral background are essential.

Still Have Questions?

Our support team is here to help you.